Do you accept returns or exchanges?

No. All sales are final. Each piece is handcrafted and made to order, no returns, refunds, and exchanges are not accepted.

Can I cancel my order?

Orders cannot be canceled once placed, as preparation begins immediately.

How long is processing time?

1-3 days. Processing times vary slightly by order volume, but each item is crafted with care. You’ll receive an email notification when your order ships.

Do you offer custom sizing?

Yes. If you need a specific wrist size, contact us before placing your order.

What materials do you use?

Rouxla uses genuine gemstones, 14k gold-filled components, stainless steel options, and high-quality stretch, nylon or wire materials.